Very disappointed

Reference numbers: 22CWZ251215 and SM190099. After my previous report I was given the date of 5th February 2016 that the cable would be repaired. That was an SMS that was received on 21st January. Through Hello Peter I also got an email on 22nd January saying that my reference number was still open. No further communication has taken place and it is now 18:41 on Friday 5th February and we are still without a landline. I really hoped that this weekend I would be able to be in contact with people. I really would like to know when the line is going to be prepared and for that word given to be honoured. Thank you.