Very Disappointed

I have not had an internet connection for the past two weeks. I logged the issue with Telkom on Monday and they advised they'd get back to me by no later than 48 hours, however till date, no update has been forthcoming. I contacted telkom daily following up however and I was not able to receive any type of assistance, all I was told is "line is tested and a technician has not been assigned". The unfortunate part of this is that I am unable to now do my work as it is dependent on a strong internet connection and have already received a warning for my failure to meet my obligations over the past 2 weeks. One would have hoped that as a loyal customer, I would be granted a level or respect and understanding from yourselves, however I've been met with nothing but inconvenience and inconsiderate conduct, and no clear indication of when my issue will be resolved and what is causing said issue.