Very disappointed

<p>More than a month ago someone committed ***** on my telkom moblie account. They upgraded my number *******ly and managed to chase up my phone account. When I came to realise this I contacted telkom customer service to rectify the matter. I was informed about the ***** that was committed. I was told that the matter would be corrected. My account was restored but first with the wrong package and then the package was corrected but at the wrong tariffs. Then I had to battle to get my international roaming reinstated. Trough out this process my outstanding amount on my account remained at over R12 000!! I spoke to multiple agents of telkom and voiced my concern about the outstanding amount. I was assured that the matter would be rectified by my debit order date. Yesterday I received notification from my bank that the usual tariff for my cellphone package and an additional R12 120 had been deducted. I phoned customer service and was informed that the error would be rectified within 7-14 days. This is an unacceptable response, as this should not have happened in the first place, and the impact of this is that my other debit orders will return unpaid giving me a bad record with several companies. And this for something I didn't do wrong, and tried to correct on multiple occasions. I am desperately trying all means to get a suitable solution for this situation. </p>