VERY DISALUTIONED BY TELKOM - BAD SERVICE!!

Yesterday my parents went to Telkom in Welkom for assistance regarding a data bundle they purchased for the Telkom 3G Filla home phone, considering that this is a "3G" phone with a WiFi hotspot we assumed incorrectly that if loaded with a data bundle we could use it as a home hotspot, boy were we wrong, after spending over R500 on buying the bundle through Capitec we went to the Telkom Shop hoping for a resolution but we didn't get one, now the data 20 GIGS is on the Sim card in the phone but is unusable, Telkom can't transfer the data to a new sim so now we've spent money on a product we can't use and the company hasn't offer any solution, WHAT TERRIBLE SERVICE, THE LEAST THEY COULD HAVE DONE IS TO GIFT US A NEW BUNDLE since the data is just going to sit there now on the Sim on their Network unable to be used until it expires, we won't get our money back from Capitec but the least Telkom can do is to roll back that data and offer a compromise, SINCE WE DIDN'T KNOW THEIR 3G PHONE DOESN'T WORK WITH 3G.