Very delayed responses, no answers or feedback, very bad service

I signed up for a 2year BIG DEAL Wifi contract with Telkom which offers 40gb data daytime and 40gb after 12pm.

Within 10days of use since my first time connecting their router the 40gb daytime plus 20gb night time was finished. The last use was when we casted a movie which was downloaded and played via the chrome cast and 3gb were used up.

We have queried the usage which is literally impossible or ridiculously high and Telkom cannot assist in their offices or even via customer care.

We have logged a case from their branch through their officials in Mall of the North in Polokwane and are waiting 8 days running 9days now for a response with regards to our cancellation of this contract which was taken up on 22 December 2017 and only plugged in for use on 3 January 2018.

It was also confirmed via a recorded call yesterday being 24 January 2018 that Telkoms agent tried to call me with feedback but I had informed the customer services hereafter that if it was the 012 number that had tried calling me then that was not a call- it wasnt even a missed call as I watched this number pop up on my cellphone screen and was cut so to me it seemed like someone did not want to call but make it seem like they did try calling me.

Customer services confirmed that she had raisef my query on 24 Jan again and Telkom will try reaching me to resolve but up to date- NO response.

We do not want this contract, router or kind of service for free- we pay for this. Now we dont even want this wifi contract at all. We are not even anymore willing to pay a penalty or fee to cancel if this is Telkoms behaviour, response and POOR product at a very high price!