QS
Quinell S

1 reviews | Active since Dec 2013

01 Apr 2015, 12:59

Very confusing and so unfair.

We formed a new team for the DGL tournament in south africa. It was mostly our first DGL ever. We played against teams for 8 weeks and every time we win, the admins would respond with incorrect information filled in or players we used that were not registered with no way of us being able to contact the admin for an appeal or explanation. <br> This has to be the most poorly handled I have ever been from any service provider (any company for that matter).<br> If Telkom wants to grow the gaming side for south africa, they will have to get a way better communication link up as well as better control over the games. If there are these many games and teams, surely you cannot have this kind of service. This leads to gamers giving up and not taking part anymore which leads to south africa loosing out on the massively and rapidly expanding gaming community in the world. So all I ask is for a way better system going forward, there are so many tools that that can be used or even developed for this. <br> <br> Please give more focus on this or we will surely stay behind the rest of the world.

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Replies (1)
Telkom
Telkom's reply01 Apr 2015, 18:56
Official
Hello Quinell4746,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM100740.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team