MP
Mohamed P

1 reviews | Active since May 2015

21 May 2015, 13:30

Very bad shocking service

I went to the Telkom store in Eastgate at 17:15 to enquire about my ADSL service.<br> <br> I stood in the queue with one person in from of me, we were approached by a service advisor and guided to the correct cubicle, I was directed to a cubicle and told an advisor will assist me, I took a seat in the cubicle and waited for assistance. However i waited for 20 minutes for assistance with none forthcoming. In the mean time all the clients who stood behind me in the queue will all assisted and they departed the store all the while I waited.<br> <br> A advisor then approached the cubicle with another client in tow and instructed me to move to another cubicle, i refused and stated my complaint, thereafter she left and moved to another cubicle. Thereafter i was approached by another employee and shunted from pillar to post with no assistance at all.The staff at the store could not careless and were only interested in closing the store and leaving. The security guard on duty was called and never left my side until I left the store, making me feel like a ********.<br> <br> I also logged a call regarding my ADSL service, hence my visit to the store, i am still awaiting a response.<br>

0
Replies (1)
Telkom
Telkom's reply21 May 2015, 14:55
Official
Hello Mohamedp33,

Thank you for contacting us.

This response serves as confirmation that your query has been received.
Your reference number is SM112503.
Your query has been escalated to the relevant department and feedback will follow soon.

Kind Regards
Noleen Klein
Telkom Social Media Team