Very Bad services at Telkom!!!!!!!!

This is Cathy, I opened a contract with Telkom in September at South gate Mall. 1. The address and my e-mail address was never in my contract. 2. Every time when I call I update my details till today my details are still incorrect. During my calling in all this month they told me that the invoices were send to my address but the question is" Which address" and again I fail to understand why they are having my details incorrect however I provided them with my payslip, bank statement, proof of residence. On the 25th the payment was made via debt order but my account is suspended. Reference are as follows: Nontobeko- 22/02/2018 Vuyiswa Skhakhane-02/03/2018.