cS
christine S
1 reviews | Active since Mar 2016
28 Feb 2017, 11:13
VERY BAD SERVICES
<p>On 2017-02-18 at 21:56 I report my land line and adsl line faulty they gave me a reference 578crk180217 I spoke to a Devan he told me they will fix in 48 hours. I have phoned telkom on numerous times and with no responds they just told me the tecnician was appointed and I must wait. On 2017-02-24 at 12:46 I received an sms that its your fault is in hand with our technical repair division and thats it. On 2017-02-28 at 10:25I phoned again and spoke to a Ilovine Uduojie and still he cant tel me when my lines is going to be fix its been 10 day that im waiting for telkom to fix my adsl line and land line and they just telling me the tecnician will fix but they want there money but they dont provide me with the service im paying for they said there is wrong with the cable but itsnbeen 10 days and no call from tecnician or telkom very disappointed </p>
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
28 Feb 2017, 14:36Good day.
Thank you for making contact with us. Unfortunately the problem with your connection is due to sabotage. A stretch of cable was ****** and we're awaiting supplies to fix the issue. We do not have a date or time of repair yet but the fault is affecting other users in the area and does have priority.
Hello Peter ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply28 Feb 2017, 14:36
Official
Good day.
Thank you for making contact with us. Unfortunately the problem with your connection is due to sabotage. A stretch of cable was ****** and we're awaiting supplies to fix the issue. We do not have a date or time of repair yet but the fault is affecting other users in the area and does have priority.
Hello Peter ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,