Very bad services

It been three months that i have app**** for the uncapped ADSL internet for home i have phone very week to follow up the 'only thing the the call agent tell me that they are going to escalator the problem and no one come back to you they even say that they will let there manager phone me back or send me a sms and they tell me that the problem is sitting with the networks department it VERY Bad services that telkom has and very unprofessional treating there customs like that .