Very bad service the second time in a row

My brother placed a order for Telkom to install a line at our house it took them two months to actually give us internet and now they have done it again, our line isn't working our phone is dead and it has been going onto 4 days and they still haven't come to repair our line once again my brother will be paying for a service and we can't use it. Never again will I ever ask Telkom to come and install a line or repair one ever again.