VERY BAD SERVICE - Telkom has gone from bad to worst

Dear Telkom.

I've app**** for a new contract and spent almost two hours in a store. its been two weeks later and I haven't received any feedback. I then went into the store to enquire about my application, I was then told that my application wasn't lodged and that we need to redo everything over again .

VERY BAD SERVICE - Telkom is going from bad to worst