VERY BAD SERVICE TELKOM BUSINESS!!!

On 20/11/2015 I logged a fault with Telkom Faults because we had no internet access and our main telephone line and adsl line is just dead (no dialling tone on the main line that's connected to our adsl) . I received a reference no. 411CWK201115 and was informed that a technician would be assigned. Today is the 26th and I have had no luck with Telkom. I called several times for assistance as we rely on the internet to conduct our business and to date we lost almost 5 days of business due to Telkom's bad service. We pay our account on time and would expect better service. Company: Glenn Barker Fabrics.