VERY BAD SERVICE TELKOM

I AM SO UNHAPPY ABOUT THE SERVICE , I AM A PAYING CLIENT AND I DESERVE BETTER . YOU ARE A ********** COMPANY YOU HAVE BEEN DEBITING RIDICULOUS AMOUNTS ON MY ACCOUNT AND I WANT MY MONEY BACK. I AM PAYING FOR A CELLPHONE CONTRACT AND I AM NOT EVEN GETTING THE BENEFITS.I A HAVE SPOKEN TO ONE OF YOUR USELESS TEAM LEARDER THABANG WESSI ON THE 26 AUGUST 2018 AND HE HAS NOT GOT BACK TO ME PRIOR TO THAT I HAVE SPOKEN TO LONDIWE APHIWE MGWABA *** SHE IS ALSO USELESS. THABANG ONE OF YOUR LEADERS TOLD ME HE LOGGED AND QUERY FOR A REFUND AND I WILL GET MY MONEY BACK. FIRSTLY YOU CHANGED MY NUMBER TO A PREPAID WITHOUT MY CONCERN WHEN I ASKED TO RECEIVE MY BENEFITS TO THAT NUMBER YOU YOUR 'IT' DEPARTMENT ADVISED ITS NOT POSSIBLE HOW STUPID IS THAT. I WANT FEEDBACK ASAP AND I WILL TAKE THIS MATTER TO THE OMBUD.