VERY BAD SERVICE RECEIVED

Since 27 January 2015 I complained that my adsl line does not put out 4m for which I am paying for. I have logged several calls to telkom on the call center line 10210 with the following ref nrs: 1836CRK270115, 318CRK212015, 1121CRK230215 and 166CRK242015. I have proof of 10 sms's rec after every call and still this matter has not been sorted out. <br> On 23 Feb I phoned in 3 time where again a call was logged and after the call center consultant reset the line my internet was disconnected and again I had to phone and still the problem prevails.<br> On 24 Feb I rec a sms from telkom that confirmed that the problem was solved but still no internet connection can be found. <br> After several phone calls again a new call was logged and the supervisor would have phoned me back at 12 to inform me of what actions will be taking with the problem but still no call rec and awaiting.<br> After 4o'clock I phoned again and spoke to a different supervisor and the call was dropped in my ear. Still the problem is not resolved.<br> WHY MUST I PAY FOR SUCH BAD SERVICE AN FOR A SERVICE THAT I DO NOT RECEIVE.<br> I hope my problem will be resolved asap or I will be forced to cancel the service with telkom.