very bad service provided

This is for Telkom insurance as they have one of the poorest services ever. i lost my phone and contacted them last and they advised me to send in documents. i provided them with documents on the 30th December 2019. since documents sent no one has ever contacted me to advise my documents are received, no emails nor sms received. i called them again to do a follow up and i spoke to some *********** agent who wasted all my time last week saturday and after wasting my time he said my claim will be submitted for reviews i should wait 48hours for feedback. i did wait but no feedback, and decided to call them today and spoke to another imcompetent lady who advised my documents will be sent now again for assesment i am not sure what kind of imcompetent department is this. i am so frustrated currently and i need feedback as soon as possible. i have been telkom customer for the past 4 years and have never defaulted in payment and can not be treated like this. this is very bad service.