Very Bad Service. I need my number back

I am very disappointed with this telkom network. The way they claim safety they even end up inconveniancing us the users of the network. My phone got ****** on the 5th of June 2021 luckily I managed to recover it on the 13th of June. Unfortunately everything was erased on my device and they have disposed my Sim card. I then went to 2 telkom outlets trying to do a Sim swap and all I'm being told is that I cannot be assisted as it is not a number that is Ricard under my name. I bought this simcard from a outdoor telkom outlet years ago and they said the number is already under Rica. Not knowing or understanding the impact and inconvenience this will cause I use the number for business, Banking as well as my email recovery is in that number. I lost all my business contacts and cannot notify my clients or even recover them since I forgot my email password. There is no ***** here all I need is my telkom number back. What is so difficult to Rica the Sim in my name with my details if you suspect ***** you know where to find me because after 3 months that very same number will be recycled and used by someone else where is Rica and what's the use of Rica. I had a very smooth service with Vodacom with regards to Sim swap what is so special about telkom