1 reviews | Active since Mar 2017
VERY BAD SERVICE FROM TELKOM - THEY JUST DON'T CARE!!! - I HATE THEM
<p>I reported my fault on the 15th of February 2017 (129CVK150217), each and everyday that God gives I'm phoning their damn call centre and each and everyday they repeat the same thing tripe: "Our technicians are still working on this bulk fault and they can't tell you when the cables will be replaced however we'll get someone to phone you!" Well NOBODY phones me. Then I'm told it's a cable theft problem! It's now the 16th of March, I have more than twenty tenants to satisfy who moan at me each and everyday about the Wifi not working. Telkom DOES NOT CARE THAT I HAVE A BUSINESS TO RUN and last year I reported faults on my line as well and round about this time I also had problems with Telkom. Why is Telkom the only service provider? Others have to use their cables etc. as well. Because they know they are the only ones they adopt a cheeky "The customers must just wait" attitude. TELKOM DOES NOT CARE! Why can't the business community get together and force TELKOM to open up the market to other service providers. We are so backward here in South Africa - no wonder our economy is not growing accroding to the Financial Indicators and Eskom. Why must we suffer like this especially millions of "old customers" who have been supporting Telkom all these years? It's just not fair!!! </p>
Good Morning Michael,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good Morning Michael,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Dear Garreth,
Telkom retested my landline and adsl last week again and everything is working fine. Thank you and your team for attending to my fault thereby releasing me of so much stress! A Big Thank You also goes to "Moeketsi" the technician from Openserve who came out on the 17th and the 18th of March to fix up the problem. He was very friendly, helpful and professional in his approach. Well Done Moeketsi! Please Telkom remember in future to communicate with your customers especially when their fault rolls over into another month. If you do this via sms, a phonecall or e-mail it will avoid any unpleasantness on social media, daily calls to your call centre etc. Once again, thank you very much.
Dear Garreth,
Telkom retested my landline and adsl last week again and everything is working fine. Thank you and your team for attending to my fault thereby releasing me of so much stress! A Big Thank You also goes to "Moeketsi" the technician from Openserve who came out on the 17th and the 18th of March to fix up the problem. He was very friendly, helpful and professional in his approach. Well Done Moeketsi! Please Telkom remember in future to communicate with your customers especially when their fault rolls over into another month. If you do this via sms, a phonecall or e-mail it will avoid any unpleasantness on social media, daily calls to your call centre etc. Once again, thank you very much.