Very bad service From Telkom Staff

We have encountered a problem with a Telkom landline. After numerous attempts to have the dead phone line reported, a month later we still have the same problem. Whenever we go to Telkom we get excuses over and over again. We still have a dead phone line and we are told now that we have never reported the problem. It is the worst experience I have had ever where service is involved. The problem is that this phoneline is a life line for two elderly persons, who now has no communication with the outside world at all