Very Bad service from Telkom Mobile

<p>I signed for a 8ta LTE Contract 50GB Cap and it worked perfectly. Then one day it suddenly provides slower and slower speeds. Now it varies from 4 Mb/s download speed to 0.6 Mb/s download speed. Sometimes it is so slow that I cannot open a website. I started complaing about this by calling their 081180 number.</p> <p>After a few complaints Telkom mobile sent their technitian out to investigate and he found the same problem. I was promissed to receive feedback and up to now NO FEEDBACK. (4 Months Later. Since then I compliand numorous times and every time I'm promissed to receive a call or feedback and never did.</p> <p>On 8/08 I tried the chat option on thier website and today 10/08 I did not receive a call regarding this. I called them again today and all they can do aparently is escalating this. I will never ever again reccomend this provider to any client or friend. Their service is terrible. When I asked for a national complaint number or mail I was toled that I'l alreaday at the only option I have . I just cant get higher up. </p> <p> </p> <p>All I want is for them to restore my service like before or to cancel the service so that I can go over to another network or even Landline broadband. If you know about a type of OMBUD for mobile networks I would like to know because they do not provide this to their clients. Is legal option my only choice?</p> <p>This is the speed that I get from LTE/3G:</p> <p>8/3/2016 7:16 PM GMT 197.229.80.194 0.74 Mb/s (download) 7.42 Mb/s Upload 399 ms (Ping) Cape Town</p> <p> </p> <p>This is not what I was used to. 12 to 22 MB/s Download. </p> <p> </p> <p>My advice is that it is better to trust the older networks because 8TA will not provide service when somthing goes worng. You will be stuck with teir escalating service and no feedback and you will be locked into your 24 month contract.</p>