Very Bad Service from Telkom Mobile
<p>Good Day,</p> <p> </p> <p>I had cancelled my Telkom Mobile Contract in Nov 2016 because it expired and did not need the contract anymore, i went into the Telkom Stores and cancelled it in store.</p> <p>It hasn't been cancelled and i have been charged for Contracts that i did not use what so ever.</p> <p>I also have proof that there was no Activity what so ever on those 2 numbers, but is still being charged,</p> <p>With no luck i've been trying to be assisted in this matter since Jan 2017, but the service of the operators at the Call centre has been very unsatisfied.</p> <p>I have been sending email after email, phone calls after phone calls but no service at all.</p> <p>The Mobile nr that i did keep was suspended as i deducted the amount that Telkom Mobile has charged me for the last 7months.</p> <p>When i ask to speak to the Manager or ask for the Contact nr of HO they got rude and gave me numbers that does not exist.</p> <p>I insisted that my nr is Activated and that the Data that i did not use in this period that my Service has been suspended be provided to me as i did pay my account up to date but couldn't use my Data at all.</p> <p> </p> <p>I just need to know what am i to do in this matter, please could you advise me.</p> <p> </p> <p>I would not recommend Telkom Mobile at all to anyone, if you want problems do business with Telkom Mobile.</p> <p> </p> <p>Thank you</p> <p>Nita Serfontein</p>
Thank you for your reponse, i just would like to know how long will it take before i will receive feed back?
6 Months is a long time to wait for feed back.
Thank you for your reponse, i just would like to know how long will it take before i will receive feed back?
6 Months is a long time to wait for feed back.
Hopefully this matter will be Resolved in this week, because it's dragging to long now and my device has been suspended due to Telkom Mobile Employees that did not do their jobs as they should have.
I feel like going to my Lawyer with this matter, it's now going on for 7months so if this is not Resolved by the end of this week i will be taking all my Proof to my Lawyer on Monday the 26 June 2017.
I also need to know what is happening with the Data that i was supposed to receive on my device, my opinion is i am paying for the Data and i insist on Receiving all my Data for the time that my device was suspended, it's not my fault that the Employees did not do their job properly.
So i will be waiting for a result on this matter if not then Telkom Mobile can be expecting a letter from my Lawyer.
Hopefully this matter will be Resolved in this week, because it's dragging to long now and my device has been suspended due to Telkom Mobile Employees that did not do their jobs as they should have.
I feel like going to my Lawyer with this matter, it's now going on for 7months so if this is not Resolved by the end of this week i will be taking all my Proof to my Lawyer on Monday the 26 June 2017.
I also need to know what is happening with the Data that i was supposed to receive on my device, my opinion is i am paying for the Data and i insist on Receiving all my Data for the time that my device was suspended, it's not my fault that the Employees did not do their job properly.
So i will be waiting for a result on this matter if not then Telkom Mobile can be expecting a letter from my Lawyer.
And so i never heard from Telkom Mobile again, this is unacceptable and i really think that Telkom Mobile is a DISGRACE i will absolutely never recommend Telkom Mobile to any one.
They are taking your money and you do not have any services for that money.
Please stay away from Telkom Mobile?
And so i never heard from Telkom Mobile again, this is unacceptable and i really think that Telkom Mobile is a DISGRACE i will absolutely never recommend Telkom Mobile to any one.
They are taking your money and you do not have any services for that money.
Please stay away from Telkom Mobile?
Yes, i would like to change my Star ratings to ZERO star ratings they don't even deserve one star.
Yes, i would like to change my Star ratings to ZERO star ratings they don't even deserve one star.
4Week gone past and still no reaction from Telkom Mobile's side.
What are we supposed to do, keep on paying for services that we can not use?
I have send a Cancelletion Form to Cancellations Dep at Telkom Mobile, only 1 of the services tat i wanted to be Cancelled has been Cancelled, how do they cancel only 1 service while both of the service nr's that had to be cancelled was on the cancellation form?
Please can someone give me some Clarification on that?
Well as i have been saying to the Operators i will be Reversing all Debit Orders from Telkom Mobile what so ever i will pay only for services i have been used.
Hopefully someone can do their f__cking job for ones.
If i have to rate Telkom Mobiles Service they wouldn't even come as close to 1 star rating because the do not deserve even zero ratings.
All my friends and family will know how bad Telkom Mobile Services is, i will tell them to stay as far as they can away from any Telkom services.
4Week gone past and still no reaction from Telkom Mobile's side.
What are we supposed to do, keep on paying for services that we can not use?
I have send a Cancelletion Form to Cancellations Dep at Telkom Mobile, only 1 of the services tat i wanted to be Cancelled has been Cancelled, how do they cancel only 1 service while both of the service nr's that had to be cancelled was on the cancellation form?
Please can someone give me some Clarification on that?
Well as i have been saying to the Operators i will be Reversing all Debit Orders from Telkom Mobile what so ever i will pay only for services i have been used.
Hopefully someone can do their f__cking job for ones.
If i have to rate Telkom Mobiles Service they wouldn't even come as close to 1 star rating because the do not deserve even zero ratings.
All my friends and family will know how bad Telkom Mobile Services is, i will tell them to stay as far as they can away from any Telkom services.