Very Bad Service from Telkom

My Phone was ****** on 10-04-2025 and I went directly to the Telkom Mobile store in Key West to report what happened and to block the device and to do a sim swap straight away because I have my own business and this is the only number wear any of my customers can get hold of me and needed my number to be activated asap. The staff in the store were really very helpful and assisted me very well. But the system was off since Sunday the 6-04-2025 and they explained it can take 24 hours for me to get my original number activated again. I have been in the store every single day Now and this is day 9 !!!!!!!!! And still my sim swap can NOT be done becomes of System updates???????? I am looking a lot of business because nobody can phone me !!! You are a Moble service provider and that is why I pay a lot of money so that customers can reach me and I can make money to Pay YOU!!!!! But this is absolutely ridiculous 9Day and I can still not get a sim swap done for my company phone ?????? What service are you providing at Telkom??????