Very bad service from Telkom

On Sunday the 26 January 2020 at 7:20 in the evening they suspended my husband contract which he got on the 11 December 2019. He phone the customer care center witch they said it wil be sorted out in 12 hours Monday nothing he phone again and again where they said his account is handed to the debt collector it is Tuesday stil nothing happen I went in to the telkom shop in tygervally to ask for assistance where the sale persons look on the system and said the first installment is only the end of January it’s a mistake on the account department well their mistake that they did not fixed immediately cost him 2 jobs that is R30000 and a lot of airtime why do we get a contract if you get very bad service like this he wants to return this and go to a cellphone company that is their for their customers Kind Regard Chantell ***