Very bad service from Telkom

I have reported our damaged fiber with Vodacom last week on the 27th of January 2021. According to Vodacom is the Technicians who is supposed to fix the fiber from Telkom. Telkom only phoned me this morning 04 February 2021 to ask me if I have 2 fiber lines, and informed me that my line has been disconected. The line that needs to be fixed. Until now 14h46 have I not been contacted by any technician to fix our fiber that has been damaged for more that a week.