Very bad service from Telkom

Good Day, Telkom

I want to start off to say that your service is very very very bad. I've placed an order on the 12th of June and since then only received the upgrade of the fibre to 50/25 and the new router that I requested as part of the space3 product.

With the order that I have placed I have already made 11 calls. A number of this calls were being cut off when the conversations was not finished and the service representatives or people from the sales call centre do not call you back after they said they would.

I did not receive the following as part of space 3 product: 1. 1 x Smart WiFi 720P IP Camera Unit; 2. 8 x Smart WiFi Bulb 10W LED RGB Units (Please order 6x *****-in bulbs and 2x bajonette bulbs for me); 3. 6 x Smart WiFi Plug 3 Pin SA Round 16A Units; 4. 1 x Smart WiFi 1080P Bullet IP Camera Outdoor; 5. 1 x Smart WiFi 1080P PTZ IP Camera Outdoor Auto Track Floodlight.

Nevertheless I do not want this products anymore and the upgrade of the fibre and new router. I want this contract to be cancelled because your service is so terrible. I want a Telkom representative to call me back to arrange for the contract to be cancelled, for the new router that was provided to be collected and also downgrade my fibre back to 25/10 Mbps.

I will also be cancelling my existing fibre (month to month) from Telkom as soon as I can get another service provider that can provide me with this fibre service.

Thanks Vic Grobler ***