Very Bad Service from Telkom

Another week and another week of no replies and NO Service from Telkom.I have loged a call and had a call from Telkom on Hello Peter,but as I expected as usual no feedback after my call from Telkom.We have booked in our sons Samsung Galaxy I pad.First Smartlab said that it is the charging block ( Device still under warrantee )but wanted to charge us over R 1000.00 to fix ( ridiculis ),we rejected to quote and now suddenly it is the battery.We want the device back as we can get it fixed cheaper.NO REPLY from Telkom nor the branch manager at East Rand mall.And above this they suddenley want to charge us a handeling fee which was never comunicated to us before sending in the device for repairs.Nobody answers the phones when you call the East Rand mall branch.