VERY BAD SERVICE FOR FAULTY TELEPHONE

A query was logged on 7th June 2015. Since then numerous follow ups were made. Someone was sent out on 10 June 2015 and told us phone is working and that he would call us once he left. Still waiting on that call!!!! When I followed up on 12 June 2015 I was told that the quey was resolved. How is that possible??? Nobody even checked with us if we were happy with the query being resolved!!! I had to re-open query on 15 June 2015. When I called now AGAIN, I was told that it is still in the queue for the technicians!!!! What a load of ****!!! The phone is still faulty and I am still waiting on team leaders to call back since last week, who promised that they would get it resolved and call me back!!! I am still waiting on that too!!!!!! Very, very bad service Telkom!!!! Absolutely pathetic!!!