Very bad service for a new line

So bad. Logged a cal on the 3de july 2018 and they said it will take 21 working days everyday when i phone to follow up the keep saying it oa at the technical department and the do not have a date yet for installation but Thursday is the 21 working days and the they said after that it will be then a nother 14 working days this is really unacceptable i called one of the technicians from telkom in harrismith and they do not even know what to do with my order it was at his supervisor as well and they say they do not know what is going on with my order as they do not even find it on the system. Please help