Very Bad Service

My Internet Stopped working on the 9th of August 2019 Landline Number ***. After logging numerous faults I got feedback that their something wrong with the lines in our area and that there are technicians working on the problem. When I phone again to follow up on Monday 19 August the operator told me we don't have any service any longer that the lines in the area has been removed I have to go to another provider for internet. I received NO notification from Telkom about this and now I am sitting without internet for almost 2 week. Please can you give me urgent feedback.