DB
Debbie B
1 reviews | Active since Apr 2015
09 Sept 2015, 11:50
Very bad Service Delivery!!!
Extremely UNHAPPY Telkom Customer. <br> <br> I have had a Case Nr ***4 since the 14 August 2015. All I want to do is upgrade from 7,5GB to 15GB per month. Today is the 27th day since I logged this request. When I spoke online this morning to a Customer Care Telekom member they told me that it was been attended to and they will contact me as soon as it has been upgraded. It surely doesn't take 27 Days to upgrade from 7.5 to 15GB. <br> Extremely frustrated, would like to Cancel and go to a more efficient Service Provider.
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Replies (2)
Telkom's replyOfficial
09 Sept 2015, 12:20Hello DebbieBaillie,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM143978
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM143978
Regards
Luleka
Telkom Social Media Team
Telkom's reply09 Sept 2015, 12:20
Official
Hello DebbieBaillie,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM143978
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM143978
Regards
Luleka
Telkom Social Media Team
DB
Debbie B's updateReviewer Update
29 Sept 2017, 14:55Afternoon Luella,
Appreciate your response. When can I expect a Telkom member to contact me with my query.
Kind Regards
Debbie Baillie
DB
Debbie B's update29 Sept 2017, 14:55
Reviewer Update
Afternoon Luella,
Appreciate your response. When can I expect a Telkom member to contact me with my query.
Kind Regards
Debbie Baillie