Very Bad Service

I have been a Telkom client since 2016 , with no issues at all . I have a business account with different devices in one account . Telkom has terminated my contract without my concern and have refused to reactivate my lines without giving me clear answers , the account is not owing. I was told to write a leeter to request that their support department to reinstate my contracts it will take 72 hours , I sent the letter on the 10th Feb but till to date , I spoke to Zinhle , Seipati , Nokuthula , Sithembile all these consultants promised to escalate my quiry and come back to me , this is affecting my business and telkom will expect payment again end of February while i have not been using their services . I have been their loyal customer for the past 9 years , I think its time to look for another service provider that will value my loyalty. Very bad experience i will not recommend anyone .