Very Bad Service.

I have a router contract with Telkom and whenever I have a problem I would go to their walk-in branches.However I think that they picked up my naivity about the hidden password that I did not change.So in October 2019 they had ****** 2 gigabites and in November they took a 7gigabites.When I went to their Southgate branch their consultant Saquille took my matter so easy and refused to call his superior for me however one of his colleagues saw how frustrated I looked after I was told by Saquille that there was nothing he could do and the same app**** to his manager.I think this other consultant knows that her colleague was just pushing numbers because she was too far away to could have heard his response to me.So she offered me a cordless phone and dialed this number for me 081180.I spend more then an hour explaining my story over and over and getting cut off after that. Out of embarrassment for the passersby I would continue with the conversation as if I was talking to someone.After an hour and eighteen minutes I left the store thinking at least I would receive a call from Saquille because he said he was logging an investigation call. The three days and three weeks has passed but there is no response from Saquille. On the first of December I was supposed to have received another 10 gigabites however when I tried to open my report I discovered that I had already used 1.04 gigabites and is left with 979 megabites.Now I have not even started to use this data and it is already gone, all that I had to do was to pay the R140 from my government grant for whoever this employee is, to use my data.Otherwise why is so difficult for them to investigate and give a breakdown of how was my data used. As it is right now I am trying to get into their application to try and open up their report but their system would not allow one to get to the third page after they me one OTP code once after five attempts. Please help me with this Monster who is busy robbing me.