Very Bad Service at telkom mobile

I went to the Telkom mobile store in Clearwater on Friday with all my necessary paper work to switch from MTN to Telkom Mobile, the sales person told me to leave my paperwork there as they do not have stock and she would contact me that day to let me know if the contract has been approved. She also confirmed they would have stock of the samsung s5 mini by Monday latest. I asked if they could phone the other telkom stores to find out if they had stock, and the answer was no, as its difficult to get through to the other stores. After no communication was received I went to the store again only to be told the systems were down from friday till monday and she would process it today and the stock situation has changed from \Monday"to \""sometime this week.. hopefully\"". <br> <br> This is not acceptable. In my experience you walk into a cell phone shop"