Very bad service and rude staff

Good Morning<br> <br> Im hoping you could please assist as I am unable to get any help through any of your contact channels. <br> <br> I have a very simple problem that has turned into a nightmare and left me completely disheartened. <br> <br> I simply needed a line relocated from one flat to another flat in the same building. I had a Telkom appointment which was very vague to move the line. It said I have to wait from 7:30 to 16:00. That is fine as I can understand that you cant always keep to time schedules when you don't know how long a job will take. The problem I have is when you don't keep to that appointment in that time frame. People rearrange their whole day just to accommodate these appointments and when it's not honored the disruption is huge. <br> <br> When I called in to check and complain to find out when the technician was coming I was laughed at by a Ricky in your Durban Call Center. I was told \ You can ma complain all you want"( Yes that is a direct quote) by a Sema in Cape Town. I was also randomly transferred to numbers in Telkom when they did not want to help me"