very bad service and no one can assist no feedbavk

I am due for an upgrade, I called the Telkom line they advised me to go to a shop. I wanted a certain package they could not say 100% that I can get the package. I went to the shop, first consultant said I cant get the contract.I should have a business registered. The next day I asked another consultant she said I can have it. I did not have all my documentation so went to get the docs and when I returned they said they do not have stock. They have been waiting since Oct for the new stock. This is on the new phones that are issued... I had two options that I wanted to choose from.and wanted the watch - no stock. I calle d the call centre I was transferred from one to another and had to call between the two telephone numbers time after time as the one keep referring to the other. I was never helped and asked for a cancellation of my contract no one can give me the penalty and only send me the form. I completed the form and send it - not even a auto response... still waiting and it will take them 21 days to cancel my contract