Very bad service and delay in refund from Telkom

After having experienced bad LTE service from Telkom, for which they deducted their money on time all the time, i decided to end my contract with them when the term ended. Firstly, their service was extremely poor. the LTE service which they said would be uninterrupted hardly ever worked, I had to incur additional costs from one of their competitors just so I would be able to stay connected in my home.

Secondly, after the contract ended they still went on to charge me. I requested my refunded early November and they said they had processed it. However, I am still waiting for it. When I call them, they give me the run around and no manager seems to be around to address my matter. It is costing me additional additional money just to contact them at their call centre.

I have to say, I would never advise anyone to do business with Telko. Tthey are all too happy to take money from you very efficiently, however, it is the opposite when they have to give it back (on the back of very poor service).

I am still waiting for my refund and I would like to put it on record so that anyone thinking of doing business with them should consider my experience and hopefully be deterred as there is absolutely no customer service.