1 reviews | Active since Aug 2023
Very bad service and bad attitude
We have purchased a mobile wifi router and an iPad in February,we have just moved to another resident and for the past two months we have NO 3G and NO 4g.<br> The call center has been contacted and confirmed that there is full coverage in the new residence.However,this has been a complete lie,we have contacted the call cente 5 times they have dispatched 2 technicians to come test the signal and confirmed that the booster had to be installed by Telkom.....we are still waiting and we cannot use the data...<br> 1. We went into the store 3 times and all they could say was we must cancel,both guys who helped us was rude and very unhelpful.<br> 2. We then went back to the consultant we took the contract from and he sent us back and forth,we are now confused.<br> 3. Who the hell pays now??two months with paying for data we can't use.<br> 4. Why the technician says Telkom should put a booster in/but in store consultant tells us to cancel and still pay a fee!!<br> We are disgusted and won't recommend Telkom to anybody<br> S.Hearne Port Elizabeth
Thank you for this matter to our attention,
Please be advised that we will have our Mobile team to assist with this matter and feedback will be provided.
Your reference number: SM180047
We sincerely apologise for the inconvenience.
Kind regards
Lindani
Telkom Social Media
Thank you for this matter to our attention,
Please be advised that we will have our Mobile team to assist with this matter and feedback will be provided.
Your reference number: SM180047
We sincerely apologise for the inconvenience.
Kind regards
Lindani
Telkom Social Media
