Very bad service all-round from Telkom as they don't value there clients

I have had no joy with Telkom their call centre agents are hopeless and the call centre is there just for job creation as there managers/team leader has been on leave since November and are still currently on leave. I have been calling the call centre since November to have my lines opened and none of the centre agents can assist as all of them are trained to say the same thing they cant open lines only the escalation department can do so and it will take 5 to 24 hours this has been the response from them since November and update the last call I have made was this morning and once again the manager and team leader is working from home and they have tried contacting them but they're not responding. Its frustrating as I have called, emailed and even went to the telkom store and not one of the Telkom employees has assisted me all Telkom does is take your money and advise that the escalations department will open line which never ever happens. I have 3 lines due for upgrades but they clearly don't value their clients and don't want business because of the way they treat there clients. For every call i have made to the call centre the consult would either promise my lines will be opened within 5 to 24 hours or the ones that doesnt want to assist would keep me on hold and after being for almost an hour on the line they drop my call then I would have to call back and start at the beginning being to be told the same thing they are escalating my enquiry and lines will be opened in 5- 24 hours which never happens because my lines had to be opened the first week in December and it's now 06 January 2023 .