VERY BAD SERVICE

I am still waiting for my account to be reconnected s it has been suspended , R1900 was debited from my bank account on the 25th of September 2020.Yesterday on the 29th September 2020 around 10 in the morning I called customer care the lady told me the account will be reactivated later that day after 5 hours the very same night I decided to send an email at the customer care again to call me back on my alternative number and this morning 30th September 2020 an agent called this morning at 09:10 by the name Monty said t will reactivated during the course of the day till now my phone is not yet reconnected please assist me...….I am completely dissatisfied and disappointed with their service, very quick to debit especially when one is in arrears yet slow on the service side