Very bad service

I am very saddened by how Telkom treat their clients, I called them 2 months ago Informing them that I am moving soon what is the process and I was informed to call 2 days before I move so that they can disconnect me and connect me to my new place.

And I did that when I called two days before they now informed me that I was supposed to call a month before and I was very ****ed, anyhow I was given new information that the fibre that I had in my previous home is not available at the new place, now I had to cancel my service and take a new one and I did that.

I was then informed that it will take 7-14 days to get the new one, okay days passed and I decided to call to check on the progress of my order and guess what??? The order was cancelled and that was 2 weeks later I now had to apply again which I had to wait for another 14 days.

You know what I was very patient in this whole process but I was very angry and disappointed and this passed Thursday finally the technician came to install the cable and told me that the router will follow shortly, he explains the process on how I will connect it and staff okay.

The router came yesterday which was Friday, I plugged everything in as instructed by the manual now the only thing I needed was the account username and password, which I was informed I will get via sms which I didn’t get, I’ve been trying to call Telkom since yesterday trying to get those details till now I am taken pillar to post.

TELKOM YOU SUCK THIS IS THE LAST TIME I AM DOING BUSINESS WITH YOU AFTER THIS CONTRACT I AM DONE WITH YOU GUYS.

YOUR SERVICE IS VERY BAD AND YOUR AGENTS ARE UNPROFESSIONAL, RUDE AND NOT WELL INFORMED AND YOUR PRODUCT.

Please treat your customer well, if I don’t get my details by Monday I am going to lay a complaint straight to your Bosses.