Very Bad service

Spoke to an agent called Itumeleng, she also can't solve my suspended account query just like the previous agents, now I've been holding for more than an hour without any acknowledgement, she told me she is going to consult with her manager. My Account has been suspended for two months and yet they still debiting from my account. This is a very poor service we experiencing from telkom . Even went to Telkom menlyn mall and they said they can't assist me with this query. Please cancel my contract I DONT WANT IT ANYMORE. YOU GUYS DONT EVEN DESERVE 1 STAR. VERY BAD SERVICE.