Very Bad Service

<p>During the last week of March Telkom was replacing the cables in our complex. When these cables were connected on 31.03.17 I came home from work to no telephone or ADSL line. This was reported immediately as I now had a security risk at my premises as my alarm, if triggered, would not be able to go through to my armed response company. They sent a private contractor out on 01.04.17 who restored my line and my adsl, but the adsl was only running at 2.1 Mbps and I had a 10Mbps line. This did not improve and I re-logged a complaint on the 08.04.17, A technical eam came out on the 10.04.17 and said that the cables were not connected properly by the team who had one the installation and worked oon the lines during the course of that day. At the end of the day there was no improvement, but they daid they would be back the next day. I reported that the problem had not been resolved that same evening to Telkom. The next day (11.04.17) a different team arrived worked on the lines, and were about to leave for the day when my father checked and realised tha tthe telephone and ADSL was not working. He told them before they left and they did a "quickfix" and said they would be back the next day (12.04.17) to fix it properly. They did not show up that day and when I called Telkom that evening they appologised and said that the complaint was still active and they would have a technician out the next day (13.04.17) to sort it out. This also did not happen and when I called later that afternoon I was told that the technician had closed the complaint as resolved. The Customer Service opened another complaint (3rd one) and said they would have a technician in the area come through and sort it out as the test that they ran on the line showed high static and poor receiption. Later that eveing I received an sms stating that that complaint had been closed as marked as resolved. Upon which I immediately called Telkom and stated that there had been no technician at my premises and that the issue had not been resolved and my line was now running at between 0.9Mbps and 1.2Mbps. They added a comment to that fault reference number and would get the technician to call me urgently. As of today 14.04.17 I have still not had a phone call nor has there been anybody to sort out my ADSL. I have now been inconvenienced for two weeks I can't work from home as the line is too slow and I can't skype contact my daughter who is based in Australia on a bi-weekly basis like I usually do, all because Telkom Technicians are incompitent in their job. Up until the day they connected the new lines I had no complaints I had a telephone line that worked and an ADSL which wsa running at a consitancy of between 7-8Mbps as is normal for a 10Mbps line. I will definately not recommend Telkom do anybody who asks me about them and unless this issue is resloved soon I will take my business elsewhere.</p>