very bad service

<p>We took out a contract for Ihone 6s with telkom and their insurance with Finrite, the insurance covers accidential damage, the phone fell and the screen was damaged and cracked we booked it in December 2016 for repairs after 2 months it was sent back unrepaired due to find my ohone that was still active, after colelcting the phone and deactivating it we booked it in again after that it was returend again without repairs due to the job card apparenlty was not corect and it only said faulty screen and not cracked, it was again booked in and there was a problem with pass code we are fed up as the whole phone is wiped and now we received a sms to again deactivate find my iphone, what the hell it was already deactivated, finrite and telkom is up to **** as they are not helpfull and their service is bad!! we are paying almost R1700 every month for the phone that we cant use and the insurance that is totaly up to ****,i will never ever tell people to use telkom or finrite if i dont get a response very soon, I want my phone fixed and i want it back, we dont mind paying the eccess of R1000 but when will the phone be repaired, when we phone telkom or finrite no one can give us a answer!!!!!!</p>