1 reviews | Active since Mar 2009
Very Bad service
<p>I have lost my phone on the 06 Feb 2017 and called telkom to report the phone and they inform me that they can not black list my phone because the phone was bought through Cell C, i indicated to them that the phone has been using telkom sim card for more than 2 year actually since telkom was launched but they refuse to blacklist the phone . then went to cell c and they indicate that is been more than 3 years while i was not using their number so telkom has to assist .i call on the 07 Feb 2017 and was given the ref number and promised it will be resolved but nothing happen ,i then called on the 08 Feb 2017 which i was kept on hole by a lady who indicated shw need to consult her team leader ,she kept me on hold for more than 20min without any assistant then drop the phone.my number is ***.</p>
Good day Tshifhiwa,
As per our telephonic conversation, please go to the police station to get the case number so we can assist with the blacklist.
Regards,
Busi
Telkom Social Media Team
***
Good day Tshifhiwa,
As per our telephonic conversation, please go to the police station to get the case number so we can assist with the blacklist.
Regards,
Busi
Telkom Social Media Team
***
I went to the police station and I was referred back to service provider to get an ITC number but I ended up using ref number I received from one of the consultant and they open the case for me but the challenge after opening the case I called your service desk and twice meeting different people they just say they will send it for blacklist and I must wait 24hours and the challenge is from Monday I am getting the same answer that I must wait for 24 hours and if case number is mandatory why is your urgent not saying anything about it or even requesting it.
I went to the police station and I was referred back to service provider to get an ITC number but I ended up using ref number I received from one of the consultant and they open the case for me but the challenge after opening the case I called your service desk and twice meeting different people they just say they will send it for blacklist and I must wait 24hours and the challenge is from Monday I am getting the same answer that I must wait for 24 hours and if case number is mandatory why is your urgent not saying anything about it or even requesting it.