Very bad service

<p>TELKOM </p> <p>I have logged a fault on my landline and ADSL on the 6th of January 2017 ref no 6CRK060117. </p> <p>To date 24/1/2017 the line is not repaired . </p> <p>I have phoned Telkom daily to get progress on the fault to no avail. </p> <p> </p> <p>On the 9th I have escalated the fault with ref nr 940497. Also to no avail. </p> <p> </p> <p>Since then I have phoned daily. Nobody in the call centre can tell me why it is taking so long to get the fault referred to a technician . </p> <p> </p> <p>On the 18th I have spoken to Hlubi and she could not understand why the call has not been referred to a technician as yet. The call has been sitting and nothing done to it. She said that her supervisor (Thabiso) will phone me before day end. I'm still waiting for the call.....</p> <p> </p> <p>On the 19th I got a sms from Telkom saying that the fault now are referred to technician . 14 days later!</p> <p> </p> <p>I was hopefull that the line will be fixed. The hope was lost very fast as it is now 5 days later and the line is still not fixed. </p> <p> </p> <p>On the 23rd I spoke to Zololiso and she was not helpful . I wanted to speak to a supervisor but was told there is no one around . Same with the manager . </p> <p> I phoned again and spoke to Busi. The informed her Supervisor Thulani who said to her the technician will call me right away . I'm still waiting for the call.</p> <p> </p>