VERY BAD SERVICE

I have been battling for three day with no Internet connection. Made countless call to call center , Had to deal with very rude could not care less agents who simply did not care .One agent actually hung up on me . I have been unable to work as i work from home and need my home FIBRE to perform my daily tasks . I event went to their walk in center hoping i will get assistance. A gentleman by the Name of Dumisane assisted me or at least tried . The call got cut and i never heard from him again .I went back to the walk in center ant CARNIVAL MALL dealt with lady called Lizanne who promised i will have a call back in 15 minutes . Its been almost an hour no call from anyone . I pay them on time every month whatever they ask but why am i not getting the service i pay for ? CAN SOMEON PLEASE , PLEASE HELP ME ???!!!