VERY BAD SERVICE

<p>I have a business to run but can’t do so without the correct tools. I logged my fault report 02/11/16. I kept contacting Telkom and no one responded. I received a sms saying my line and internet was restored but it wasn't so i logged a new fault on the 10/11/2016. On the 16/11/2016 I phoned again to escalate my fault, still no word from anyone. On the 23/11/2016 I called again and the lady who answered said she would escalate the fault again, and that she can see that a technician was only notified on the 22/11/2016. On the 29/11/2016 I phoned again, after waiting for someone to answer for an hour I was told that none of my previous calls where ever escalated. I insisted to speak to a manager and was told i can’t speak to one. I phoned back and insisted again. After holding for another hour I finally spoke to a team leader by the name of thando and he promised that he was going to look into it a call me back in 30 minutes, I’m still waiting?????????? On the 30/11/2016 I phoned again asking to speak to thando, again they told me I can’t be put through to him but they'll send him a mail to get back to me. On the 1/12/2016 i received a sms saying my line was restored but the line was scratching and my internet was going on and off. On the 03/12/2016 a technician by the name of Peet finally phoned to say he will see me first thing on the 06/12/2016, he never pitched up but phoned later that day saying he will see me 8 o’clock on the 07/12/2016. Now my internet and phone line is completely down again. </p> <p> </p>