Very Bad Service

I am honestly disgusted in the service received from Telkom. I moved house on the 31st of July 2022, I tried calling in to Telkom on the 15th of July to request the Fibre line relocation to my new home, the consultant told me to call back in a week as is was "to early" to request a relocation. I called in on the 25th of July and I was advised that Telkom does work with the Fibre line provider and the relocation will be done (***). When I called in on the 2nd of August to follow up on the relocation I was advised that Telkom actually does not work with the Fibre line provider in my new area (Frogfoot) and I will therefore need to cancel with Telkom and find a provider that does work with Frogfoot. I tired calling in multiple times to request cancellation with no assistance (holding on the line for hours). I eventually requested the cancellation on the 8th of August 2022 via the Telkom App (*** and ***7). On the 18th of August I received an SMS stating that the cancellation request has been closed. I then called in the same day and eventually got through and spoke to Sanilisizwe who advised that my cancellation has not been done and she has elecalated the matter (ref#_***). I then recieve a statement which is charging me for the period 9th August to 08 September. How can Telkom charge me for an entire month where the cancellation was requested and the services were not being used? I called in again today and spoken to Amanda (***) I explained the whole story and she kept me holding on the line for 30 minutes just to advise that according to her I owe Telkom for two months as the payments a done a month in arrears. The telkom website states that "Rental for services is payable one month in advance". Is there nothing that can be done?