Very Bad Service

<p>My wife went to a telkom store and app**** for a cellular contract port in from MTN, store said they do not have stock of the phone that she wanted and no ETA on arrival so she app**** online as they assured her that stock is available. All of a sudden the store calls my wife and informs her that stock has arrived so naturally she decided to go in and pick it up from the store. The store agent advised her to call the online dept and cancel that order which was done and acknowledged.</p> <p>A few days later a phone was delivered to my wife's work place, the delivery guy did not follow protocal and allowed the reception lady to sign for the phone. My wife then called telkom online and they sent for the phone and she thought that was that until her first bill arrived....</p> <p>It was double the amount that it was supposed to be, she is being charged for the phone that telkom had delivered to her in error. She then stopped payment on that invoice as it was debited and she paid via EFT for the lines that she does have less the error.</p> <p>Since then, she spoke to more than 10 people, 2 of our phone lines are cut although its paid up and its been 2 months now and still no news.</p> <p>No matter who we speak to, all we hear is WE WILL ESCALATE IT.</p> <p> </p> <p>The managers are just as useless as the call centre agents</p> <p> </p> <p>I would like someone of authority to call me as i have already opened a case with my attorney and ICASA</p>