Very bad service

<p>I have already reported this on 23 September 2016, 17 October 2016 and 31 October 2016 and no satisfaction yet. They have each time requested the number of the contract that I have the problem with and after the second report promised that my account will be rectified and the contract cancelled backdated at the end of June 2016 as originally requested. This has not happened yet.</p> <p>Below my original report:</p> <p>I have (had) a 5gig data bundle contract with Telkom which I cancelled in June 2016 because the 2 year period was over at the end of July 2016 and I requested this cancellation numerous times since then. The contract was not cancelled and went up from R239.00 per month to R905.00 per month from the 1st of August 2016 (even after I have not used it). They now insist I go to a Telkom branch to cancel the contract in writing but this makes no sense to me, why can a person take out a contract telephonically but not cancel it the same way?</p>